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          Institute: Max Planck Digital Library     Collection: German e-Science Conference     Display Documents

ID: 314017.0, Max Planck Digital Library / German e-Science Conference
Global Grid User Support Building a worldwide distributed user support infrastructure
Authors:Antoni, Torsten; Bühler, Wilhelm; Dres, Helmut; Grein, Günter; Kamps, Thomas; Kupsch, Rainer; Roth, Michael; Stenzel, Richard
Research Context:Grid-Computing
Date of Publication (YYYY-MM-DD):2007-05-02
Name of Conference/Meeting:German e-Science Conference
Place of Conference/Meeting:Baden-Baden
(Start) Date of Conference/Meeting
End Date of Conference/Meeting 
Copyright:Creative Commons Attribution-NonCommercial-NoDerivs 2.5
Review Status:Peer-review
Abstract / Description:The organisation and management of the user support in a global escience
computing infrastructure such as EGEE (Enabling Grids for
E-sciencE), a series of EU projects, is one of the challenges of the
Grid. Given the widely distributed nature of the organisation, and the
spread of expertise for installing, configuring, managing and troubleshooting
the Grid middleware services, a standard centralised model
could not be deployed in EGEE. This paper presents the model used in
EGEE for building a reliable infrastructure for user, virtual organisation
and operations support. A short overview of EGEE is given. The
model for supporting a production quality infrastructure for scientific
applications will be described in detail. The advantages of the chosen
model will be presented and the possible difficulties will be discussed.
In this paper we will also describe a scheme of how knowledge management
can be used in Grid user support and first steps towards a
realisation in the framework of the EGEE user support infrastructure.
Free Keywords:Grid-Computing, e-Science
Last Change of the Resource (YYYY-MM-DD):2007-04-02
External Publication Status:published
Document Type:Conference-Paper
Communicated by:Wilhelm Bühler
Affiliations:Max Planck Digital Library/German e-Science Conference
External Affiliations:Institute for Scientific Computing, Forschungszentrum Karlsruhe GmbH;
Fraunhofer Institut für Grafische Datenverarbeitung
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